CHASE ZAPUTIL
EXCELAS | President & CEO
"Drew has a unique ability to operate at both the strategic and execution levels. He can step back, quickly understand the bigger picture and help define the right priorities, but he is equally comfortable rolling up his sleeves and turning those priorities into action."
BLAKE HANSEN
OLIO | Vice President, Customer Strategy
Drew joined Olio at a point when we needed greater structure and clarity around how Customer Success should operate and scale. He brought immediate value by creating clearer roles and expectations, helping put the right people in the right positions, and recruiting strong talent where we had gaps. Importantly, he didn’t simply impose a playbook from somewhere else. He took the time to understand the business, the customers, and the strengths of the existing team and built around what the company actually needed
ALLISON BRIDGES
PHIL | General Manager, HCP & Client Success
“Drew is a strong client success leader driving retention and growth across PHIL's customer base. Drew builds meaningful and effective relationships across client organizations. He has a real talent for turning customer risk into a clear retention strategy, illustrating value in terms customers care about, and championing their point of view across sales, delivery, and product — often heading off problems before they escalate. He was instrumental in protecting and growing revenue at PHIL, and I'd strongly recommend him.
CHRIS ZANGARA
CUSTOMER | Executive Director, Patient Services and Field Access
"Drew quickly grasps the needs of a business and the underlying operational challenges. He collaboratively identifies practical solutions, brings the right people and processes together, and sees implementation through until intended outcomes are achieved. His consistent follow through to ensure those outcomes are sustained is another quality that sets him apart and drives confidence in a long-term partnership."