ABOUT DREW

A  leader influencing people, products and processes by, sharing data driven results, making decisions; communicating effectively and warmly, with clear directions to drive vision with tangible gains.

A compelling storyteller translating technical to nontechnical information, personifying the stakes and findings across functions, and motivating listeners with exciting conclusions.

A researcher diving into numbers, asking questions, investigating what is under the hood - technically and non technically. Striving to learn and share findings. Creating hypotheses and testing them out.

A facilitator willing to share their findings with a diverse group of experts, who may not typically collaborate. Think the ultimate dinner party host - getting folks to come to the table and stay at the table. Pulling people together by shared benefits and outcomes critical for us to all be successful.

A data driven decision maker who is confident in creating forecasts about the impact of an investment, layering in historical analysis to inform future strategy.

VICE PRESIDENT, CLIENT SUCCESS & SOLUTIONS

PHIL, Inc. | PhilRx

2025 - 2026

Designed and deployed a foundational Client Success and Solutions organization with oversight for Customer Success, Professional Services, and Support, creating a scalable engagement model focused on measurable customer value across 15 pharmaceutical manufacturers and 20 therapeutic programs.

Institutionalized a value-first operating model aligning internal execution—including product backlogs, executive governance, board reporting, financial planning, and customer health—with external value milestones including executive business reviews, consumer journey mapping, territory strategy, solution demonstrations, and expansion planning.

$60M - $125M ARR ⏐ 5 Directs & 18 Indirect ⏐22 Enterprise Logos ⏐$300M Pipeline & 14 Prospects 

  • Protected $60M in enterprise recurring revenue while generating a $40M commercial growth pipeline by rebuilding executive relationships, identifying customer whitespace, and aligning customer success with commercial strategy.

  • Directed the end-to-end customer lifecycle from executive discovery and solution strategy through implementation, technical delivery, value realization, and commercial expansion.

  • Established a roadmap to deliver $25M in expansion revenue and $15M in new business by identifying over $300M in existing account whitespace, expanding solution adoption, and uncovering new program opportunities.

  • Developed a customer growth strategy leveraging referenceability, NPS, and CSAT to identify executive sentiment, strengthen customer relationships, and accelerate expansion opportunities.

  • Increased referenceable enterprise accounts by 60% through a structured customer advocacy strategy spanning multiple therapeutic areas, program maturity levels, and executive stakeholders.

  • Defined enterprise value frameworks measuring both financial performance and stakeholder outcomes across manufacturers, field teams, prescribers, patients, and internal leadership.

  • Recruited, onboarded, and developed leaders across Customer Success, Professional Services, and Support while redesigning organizational roles to create a scalable post-sale operating model.

VICE PRESIDENT, CUSTOMER

Veda Data Solutions - H1.CO

2022- 2025

Built and led an integrated Solutions and Services organization spanning Solutions Engineering, Professional Services, Customer Success, and Operations, aligning commercial growth with scalable customer delivery and measurable value realization.

$10M - $20M ARR ⏐ 4 Directs & 26 Indirect ⏐18 Customers ⏐$60M Pipeline & 24 Prospects

  • Scaled annual recurring revenue to $20M while increasing Net Promoter Score by 38% through the transformation of reactive account management into proactive performance consulting.

  • Increased annual renewals and expansion revenue by 15% through strategic solution design, companion services, and proactive customer value planning.

  • Improved operating margins by 20%, shortened presale cycles by 30 days, and accelerated sales through technical architecture, performance analytics, and operational redesign.

  • Achieved a 60% conversion rate from executive discovery to paid proof of concept by strengthening solution strategy, technical consultation, and customer engagement.

  • Increased product adoption by 30% through diagnostic services, value-driven storytelling, and executive solution planning.

  • Accelerated customer activation by 30% through performance analysis, operational prioritization, and value-driven implementation planning.

  • Reduced delivery labor requirements by 20% through technology adoption, operational efficiencies, and value-focused process redesign.

DIRECTOR, DELIVERY OPERATIONS

Wellframe - HealthEdge

2020-2022

Led enterprise delivery operations, partnering with executive leadership to improve implementation performance, operational scalability, and customer outcomes. Integrated delivery strategy, resource planning, and operational execution to accelerate value realization while improving organizational efficiency and customer satisfaction.

$50M ARR ⏐ 3 Directs & 50 Indirects ⏐35 Customers ⏐$200M Pipeline & 44 Prospects       

  • Supported $50M in annual recurring revenue while increasing product adoption by 20% through operational optimization and scalable delivery strategies.

  • Reduced delivery labor requirements by 20% by developing predictive forecasting models and optimizing resource allocation across enterprise implementation teams.

  • Accelerated revenue recognition by 25% through value-driven implementation strategies, executive stakeholder engagement, and customer adoption planning.

  • Increased Net Promoter Score from 56 to 70 by prioritizing investments in high-value customer initiatives and operational improvements.

MANAGING DIRECTOR, PROFESSIONAL SERVICES

Waystar - Patientco

2018-2020

Led enterprise delivery operations, partnering with executive leadership to improve implementation performance, operational scalability, and customer outcomes. Integrated delivery strategy, resource planning, and operational execution to accelerate value realization while improving organizational efficiency and customer satisfaction.

$20M ARR ⏐ 6 Directs & 12 Indirects ⏐15 Customers ⏐$30M Pipeline & 18 Prospects

  • Directed a high-performing organization responsible for $5.5M in annual services revenue, delivering 18–20 client implementations annually while leading six direct and twelve indirect team members.

  • Generated $1.5M in incremental annual recurring revenue by strengthening executive customer engagement, solution design, and implementation delivery.

  • Reduced customer activation timelines by 53% through operational redesign, implementation forecasting, and scalable delivery methodologies.

  • Increased close rates by 33% by partnering with Sales to strengthen executive discovery, solution scoping, and implementation planning.

STRATEGIC OPERATIONS MANAGER

Athenahealth

2012-2018

Led multipurpose operational projects for 200 implementation and sales leads , directly responsible for messaging management and  revenue recovery strategies; lead generation, stalled prevention, and presale engagement.

$20M ARR ⏐ 6 Directs & 350 Indirects ⏐3000 SMB Customers ⏐$3B Pipeline & 1000 Prospects 

  • Reduced customer activation timelines from 6 weeks to 5 days by redesigning implementation workflows across practice management, care coordination, and digital health solutions.

  • Reduced new hire enablement time by 50% through the development of customer-centric onboarding and training programs supporting more than 80 implementation and sales professionals annually.

  • Reduced implementation timelines by 50% through standardized delivery methodologies and customer success best practices.

  • Improved delivery forecasting and project governance through implementation planning, risk analysis, and resource management across multiple regional markets.